Understand the micro-frustrations impacting staff and student experience

We help you hear what your dashboards miss

Most universities collect plenty of data. But these rarely show why people feel disconnected, or what everyday barriers wear them down.

We specialise in how the physical campus shapes experience — but our work goes beyond buildings. We bring a depth of community engagement experience, exploring the small frustrations, habits and decision-making patterns that quietly affect how people feel, work and connect.

Whether you're redesigning a space, addressing retention, or rethinking how your staff work — we bring the lived experience into focus, so your projects can really deliver.

Our clients

We have offices in Australia and the UK, and work with universities around the world.

What are the micro-frustrations for students on your campus

What are the micro-frustrations for students on your campus


Research

Are you spending money on the right issues?

One of the most interesting findings from engaging with over 20,000 students about their campuses is that what we assumed would bother them, is not always the case. 

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Thank you

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