Our Campus Experience Index is used by universities around the world to evaluate student experience across their campuses.
The assessment is designed for students, as transient users of multiple spaces and places.
Our analysis provides a unique insight into student experience, and the comparison against the global database enables us to identify avenues for universities to improve their campuses.
The CEI consists of a standard set of questions prompting students for feedback to campus facilities. Universities deploy the survey across their campus, or campuses. Students are invited to rate campus elements as well as leave open feedback, a process which generates thousands of comments analysed to give rich and deep insight to a student’s micro-experiences over their day.
We work with you to find the ideal time in the academic calendar to engage with students, and provide marketing and support materials. Whilst we have set indicators we measure, you have the opportunity to add in some custom questions.
The CEI combines quantiative scores with qualitative feedback from students across 10 elements of the campus. The scores allow us to identify performance defecits, whilst the qualitaitive data gives rich and deep insights into a student's micro-experiences over their day. Our software manages large volumes of student feedback and allows us to theme and present key issues to clients.
The 10 elements of campus experience:
Clients use CEI across single or multiple campuses to benchmark, compare experience and develop targeted programs for improvement. It can be scaled from a whole campus down to a faculty, school or individual building.
We design engagement programs to accompany the roll-out across your campus which include online evaluations, pop-up stands, journey-mapping and other innovative engagement methods.
We combine intelligence gathered from your campus, along with others we have worked with globally. Through this process we can understand how your campus performs for users and where to focus your energy.
We help gain clarity across questions such as:
A collection of articles and papers can be found on our website, which include insights from the data we collect through this process, along with other trends and research.
It’s not enough to collect the data, how do you implement it? What you don’t need is another dust-gathering report. Evidence based planning requires easy dissemination and integration of data into initiatives.
We have collective experience working with universities globally. Every institution faces its own political and governance challenges. Along with a group of partners, we work with each institution to integrate findings into their planning, such as:
Campus experience will change year to year. This can be influenced by elements within the institution's control (such as new hubs or buildings) and those outside control (such as changes to public transport, surrounding area developments...or a global pandemic). Universities re-survey their campuses every few years. This enables performance and investment to be measured, and planning priorities to be adjusted.
